Quality means producing something
Blitz 14/02/98
Passing Through
Quality means producing something
IT is regretable that the Indian industry does not take the issue of quality of products seriously,” laments Madhav Mehra.
The internationally renowned quality expert and chairman of the US based World Quality Council (WQC) was in Mumbai recently to announce the simultaneous holding of the Eight World Congress on Total Quality in India’s major cities form Feb. 8 to 18 as also the International Quality Exhibition, Qualex ’98 , Mumbai from Feb. 12 to 14.
Mehra reckons that quality does not figure high in India’s corporate consiciousness since company managements provide little scope to employees to fully involve themselves on the shop floor andin the framing of policies for workers. “They should create in them a sense of ownership and inspre them to give off their best,” he suggests.
WQC comprises 52 international associations dedicated to promoting quality activities. The Congress in India is being jointly organised by the Institute of Directors (IOD), New Delhi, and the UK’s Institute of Quality Assurance. Over 2,000 delegates from 40 countries are expected to participate.
“The selection of India as the venue is based on the staggering economic growth potential offered by the liberlisation of its economy,” he points out. “This fact, combined with an opportunity for the delegates to mingle with top government officials and decision-makers in the corporate world, make the congress a truly unique experience.”
Mehra mentions, however that indian companies are now gradually realising how important quality control, quality planning, quality assurance and quality management are for achieving success.
According to him , the Mumbai exhibition is an ideal medium for demonstrating the latest quality management equipment and know how, and also for demonstrating methods of gaining a cutting edge in today’s highly competitive global market.”
Quality means producing something that meets customer needs at the lowest cost, explain Mehra. “The customer and his need should be the main focus when manufacturing a product,” he adds.
He deems it essential t practise priniciples of quality at all times to motivate workers. Slogans such as ‘do it right the first time’ will not go a long way, he believes.
Mehra is also founder of Quality Management International he set up in UK 25 years ago. He thus brings with him over two decades of experience in quality management in objectives from London University.
Bitten by the quality bug and critical role of training businessman and personnel, he quit his job as director in the Ministry of Indian Railways in 1988 to devoted all this time to his new found mission’
“I wished to empower individuals and organisations to achieve quality goals through training,” he tells BLITZ in an exclusive interview. As part of his incessant activities, he has to set up quality clubs in major industrial town in the country.
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