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Wednesday, Sep 08th
Press Release
"Quality is not perfection of the same but being different", says Dr. Mehra
"With the cambrian explosion in customer expectations, quality has been commoditised. The internet has brought forth a profound change in the competitive environment. In the warpspeed economy of today the value is added not by perfecting the same but by being different, profoundly different.Using our best people simply to cut costs through industrial age techniques such as Kaizen, Benchmarking, TPM and Six Sigma can be a gigantic waste of human capital".
Dr. Mehra asserted, "With the onset of knowledge economy the gap between what can be imagined and what can be achieved could never have been smaller. The problem is our business models are unable to recognize the changed equation in the drivers of human agenda on this planet. We are still captive to history and continuing to persist in refining models for a world that no longer exists. We are unable to recognize that we are living today not in an economy of hands or heads but the economy of hearts and our business models need to be recast on the paradigms of new economy, to ensure they touch the hearts and not the minds"
The key driver of knowledge economy according to Dr Mehra is innovation. "This means we need to raise the bar of quality by a few notches. Instead of satisfying customers' existing needs, the focus of quality shifts to anticipating their future needs. Quality is no longer conformance to requirement. It means anticipating customer needs and providing goods and services which customers cannot even imagine let alone specify. But once they are offered they wonder how they could ever live without them." Dr. Mehra added.
The Conference was inaugurated by Chief Justice A M Ahmedi who also presented the Golden Peacock Awards for quality and innovation. Golden Peacock Global Award for Quality was presented to Thai Carbon Black of Thailand. Other awardees included Jay Shree Textiles, Indian Rayon, VIP Industries ,L & T, Tata Metaliks, Pepsico, Wipro, Reliance Industries, British Biologicals, Honeywell India Software, HPCL and Punjabi Chandu Halwai
"Dr Madhav Mehra is a phenomenon, nothing describes him better."
Ola Ullsten, Former Prime Minister of Sweden at the 8th World Congress on Environment Management, Palampur, 2006"
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Dr Mehra, I just read your commentary on Satyam....You made one of the wisest observations on board failures I've ever read - "It is difficult to understand something when your salary depends on not understanding it".Brilliant!
Ralph Ward, Boardroom Insider
"Dr Madhav Mehra, has played a significant role to bring about a change in the mindset of the corporate world. India will remember him as a great pioneer who foresaw such a need and strove for inculcating a culture of quality in all spheres of activity."
S S H Rehman Executive Director, ITC Group of Hotels
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"I have known Dr Mehra for the last 8 years in my capacity as the Chairman of the Centre for Social Responsibility,..... Chairman of the S.M. Charitable Trust . I am amazed by the energy, enthusiasm and dedication that he brings to every idea he promotes."
P.N. Bhagwati, Former Chief Justice of India
"Rarely does one come across a legend like Madhav Mehra. I have witnessed his dedication everywhere: building community centres for gaddies of Dhauladhar, hospital and school for slum dwellers in Delhi and addressing corporates on the social role of their business."
Dr Sahib Singh, Ex-Chief Minister, speaking at SM Medical Centre, 13.04.04"
"Had Dr Madhav Mehra just been the founder of the IOD, that in itself would have been a piece of work tat the present and future generations would cherish. But by establising so many other organisations, he has really ensured that we respect him as a pioneering figure of all te good that Indian business is striving for."
Javed Husain, Professor and former Dean of Engineering
"Address of Dr Mehra was a unique experience. I aspire to listen to him again and wish Dr Mehra can find time to address youth in the colleges."
MK Yadav, Hindustan Zinc LTD
"Dr Mehra has given a unique dimension to CSR. His interpretation is particularly relevant to us and we must invite him once again to address our top executives"
Hon'ble Carlton Davis, head of Jamaica's Civil Service"
"Dr Mehra's passion comes alive from his speeches"
Uma Arora, Chairman Idam Learning
"Dr Madhav Mehra's keynote address was the most thought provoking"
N A Patil & R B Rajpune
"With the cambrian explosion in customer expectations, quality has been commoditised. The internet has brought forth a profound change in the competitive environment. In the warpspeed economy of today the value is added not by perfecting the same but by being different, profoundly different.Using our best people simply to cut costs through industrial age techniques such as Kaizen, Benchmarking, TPM and Six Sigma can be a gigantic waste of human capital".